Frequently Asked Questions

How can we help you?

How does the 'Sign me in automatically' work?

The 'Sign me in automatically' is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the 'Current Password' field, type your current password in this field and your new password on the fields 'Password' and 'Retype Password', then hit the submit button.

Am I required to have an account to add my newsletter to the site?

Yes. In order to add your newsletter to narrowSCALE you must have an account. If your newsletter is already listed, then you should claim your newsletter-- and to do that, you need to create an account as well.

How can I sign up for an account?

To sign up as a sponsor go to the 'Advertise With Us' link at top menu, select an item and level and click in 'SIGN UP' button. Fill out all fields, write down your username and password for future reference, choose the best payment gateway for you and follow the steps to finish the process. To sign up as a visitor go to 'Sign up | Login' link at top menu, fill out all fields and click in 'Create Account'.

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

Do I have to log in to write a review?

Yes, you do have to be logged in to write a review. It's pretty standard, to do it that way...

How do I UNsubscribe to a newsletter?

To unsubscribe from a particular newsletter, you'll need to go to your email, and open an email from that newsletter -- then click on that newsletter's unsubscribe link, which is usually at the bottom of the email.

Why would I want to get more email?

Newsletters help you gain insight into a particular topic. They’re written by experts and generally distill information or curate knowledge for you. They go straight into your inbox when an issue is published, which, just like email, gives you the flexibility to read them whenever, and wherever you want to. And yep, sometimes you might get backlogged on them-- but that’s still better than not reading them at all. At least that’s what we think...

I’m new to newsletters...what is a newsletter really?

Newsletters generally go narrow and deep on a topic of interest, with the goal of sharing knowledge/information in a structured format. They are generally professional and written as a letter or as an article to a known audience, the subscribers of the newsletter. When an email newsletter is sent out, it can be referred to as “an issue” of the newsletter. Newsletters also tend to have a regular cadence, like once a week on Tuesdays, daily, twice per month, etc. After you subscribe, the newsletter arrives as an email in your inbox when it is published. Often, the content ties to the present (something in the news, what is going on right now, etc), meaning that what the issue discusses is likely more relevant when the issue comes out than it would be three months later. Try some out! If you decide you don’t want to receive a particular newsletter anymore anymore, you can easily unsubscribe because every issue has an ‘unsubscribe’ link.

As a newsletter writer, can I see who is subscribing to my newsletter through narrowSCALE?

Yes, absolutely. Once you claim your newsletter page, you’ll be able to see who has previously subscribed through narrowSCALE and anyone that subscribes after!

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